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Privacy Policy

Privacy policy

1.       Privacy

Joe’s Jungle is committed to safeguarding the privacy of our website visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you such as arranging for a product to be sent to you and payment of products bought.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

We will not sell your information to any third party without your permission, however,  we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to Joe’s Jungle website.

We may occasionally send you information with regards to our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a registered user of Joe’s Jungle.

As a Joe’s Jungle registered user, you have the option to opt-out of receiving marketing communications from us and/or selected third parties.

2.       Collecting personal information

We may collect, store and use the following kinds of personal information:

  • information about your computer and about your visits to and use of this website;
  • information that you provide to us when registering with our website;
  • information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters;
  • information relating to any purchases you make of our goods;
  • information that you post to our website for publication on the internet;
  • information contained in or relating to any communications that you send to us;
  • any other personal information that you choose to send to us; and

Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.


3.       Using your personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

We may use your personal information to:

  • administer our website and business;
  • personalise our website for you;
  • enable your use of the services available on our website;
  • send you goods purchased through our website;
  • send statements, invoices and payment reminders to you, and collect payments from you;
  • send you non-marketing commercial communications;
  • send you email notifications that you have specifically requested;
  • send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
  • send you marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
  • provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
  • deal with enquiries and complaints made by or about you relating to our website;
  • keep our website secure and prevent fraud;
  • verify compliance with the terms and conditions governing the use of our website; and

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

All our website financial transactions are handled through our payment services provider, Skrill. You can review the provider's privacy policy at https://www.skrill.com/en/siteinformation/privacy-policy/ We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.


4.    Disclosing personal information

We may disclose your personal information:

  • To any of our group companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
  • To the purchaser of any business or asset that we are selling;
  • To the extent that we are required to do so by law;
  • In connection with any ongoing or prospective legal proceedings;
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

Except as provided in this policy, we will not provide your personal information to third parties.

5.       International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

Information that we collect may be transferred to countries outside European Economic Area which do not have data protection laws equivalent to those in force in the EEA. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

You expressly agree to the transfers of personal information described in this Section 5

6.       Retaining personal information

This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

  • to the extent that we are required to do so by law;
  • if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7.      Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure servers.

All electronic financial transactions entered into through our website will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8.       Amendments

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

9.       Your rights

You may instruct us to provide you with any personal information we hold about you;provision of such information will be subject to:

  • the payment of a fee and
  • the supply of appropriate evidence of your identity (customers to be informed of the evidence required upon request of provision of your personal information we hold)

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10.       Third party websites

Our website includes hyperlinks to, and details of, third party websites.

We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11.       Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.